Terms of Service
Last updated: September 2026
Please read these Terms of Service carefully before using Privaro. By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the service.
1. Parties and Scope
These Terms of Service ('Terms') constitute a legally binding agreement between iCommunity Labs & Tech S.L. (CIF B88350897), a company registered in Spain with registered address at C/ Colmenares 3, Bajo-D, 28004 Madrid, Spain, owner of the Privaro brand ('Privaro', 'we', 'us', or 'our'), and the individual or legal entity accessing or using the Privaro platform ('Customer', 'you', or 'your'). These Terms govern access to and use of the Privaro AI governance platform, API, SDKs, documentation, and all related services (collectively, the 'Service').
2. Description of Service
Privaro is a runtime AI governance platform that provides: (a) a proxy layer that intercepts prompts sent to large language models (LLMs) before they reach the model; (b) real-time detection and tokenization of personally identifiable information (PII) and other sensitive data; (c) configurable governance policies per entity type, user role, and AI provider; (d) blockchain-certified audit trails for every AI interaction; (e) a secure token vault with reversible tokenization using AES-256-GCM encryption; and (f) dashboards, reporting tools and DPO report exports. The Service is provided as a cloud-based SaaS accessible via API, web dashboard, and SDK. Access requires registration and acceptance of these Terms.
3. Account Registration and Access
To use Privaro, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your API keys, access credentials, and account information. You must notify us immediately at contact@privaro.ai if you become aware of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or where we have reason to believe the account has been compromised. You may not share your account credentials with third parties or allow others to access the Service using your credentials, except as expressly permitted through our partner or sub-user features.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not: (a) use the Service to process data in violation of applicable law, including without limitation GDPR or the EU AI Act; (b) reverse engineer, decompile, or attempt to extract the source code of the Service; (c) resell, sublicense, or transfer access to the Service without our written consent, except as permitted under a Partner Agreement; (d) use the Service to develop a competing product or service; (e) attempt to gain unauthorized access to any systems or networks connected to Privaro; (f) transmit malicious code, viruses, or any material that could damage our systems or those of other users; (g) use the Service in a way that could impair its availability, performance, or security. We reserve the right to investigate suspected violations and to cooperate with law enforcement authorities when required.
5. Plans, Pricing and Payment
Privaro offers six subscription tiers, as published at privaro.ai/pricing. Reference prices are annual billing paid upfront: Tier 1 Starter €120/month (€1,440/year, 100,000 requests/month), Tier 2 Growth, Tier 3 Business €320/month (€3,840/year, 500,000 requests/month), Tier 4 Scale, Tier 5 Enterprise and Tier 6 Enterprise+, up to 5,000,000 requests/month, plus a custom Enterprise/ISV tier quoted individually. Monthly billing is available with a 20% surcharge over the annual rate (Tier 1 €150/month, Tier 6 €2,500/month). New subscriptions include a 14-day free trial, which does not apply to the custom Enterprise/ISV tier. The prices published at privaro.ai/pricing always prevail over any other reference. Prices are stated exclusive of VAT or applicable taxes, which will be added where required by law. Payment is due monthly in advance by credit card or bank transfer. All fees are non-refundable except as required by applicable law or as stated in these Terms. We reserve the right to modify pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing. Overdue payments may result in suspension of Service access. For Enterprise customers, pricing and payment terms are governed by the separate Order Form.
6. Right of Withdrawal (Consumers)
If you are a natural person acting as a consumer under Spanish law (Real Decreto Legislativo 1/2007) and European consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days from the date of subscription without giving any reason. To exercise your right of withdrawal, you must notify us by sending an unambiguous statement to contact@privaro.ai or by post to iCommunity Labs & Tech S.L., C/ Colmenares 3, Bajo-D, 28004 Madrid, Spain. You may use the model withdrawal form below, though it is not obligatory. If you withdraw during the 14-day period, we will reimburse all payments received from you, without undue delay and no later than 14 days after we receive your withdrawal notice. Reimbursement will be made using the same payment method as your original transaction. Note: by explicitly requesting commencement of the Service before the withdrawal period expires, you acknowledge that you lose your right of withdrawal once the service has been fully performed.
7. Intellectual Property
All intellectual property rights in the Service, including but not limited to software, algorithms, interfaces, documentation, trademarks, logos, and the iCommunity Blockchain Services (iBS) infrastructure, are owned by or licensed to iCommunity Labs & Tech S.L. These Terms do not transfer any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during the term of your subscription. Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without restriction or compensation. You retain ownership of your own data processed through the Service.
8. Data Processing and Privacy
Your use of the Service involves the processing of personal data. Our Privacy Policy (available at privaro.ai/privacy) explains how we collect, use, and protect personal data we receive about you and your users. For customers who use Privaro to process personal data on behalf of their end users, iCommunity Labs & Tech S.L. acts as a data processor and the customer acts as the data controller. A Data Processing Agreement (DPA), compliant with GDPR Article 28, is available upon request at contact@privaro.ai. By accepting these Terms, you represent that you have a lawful basis for processing any personal data you transmit through the Service, and that you have informed your data subjects appropriately.
9. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service ('Confidential Information'), and to use such information only for the purposes of performing obligations or exercising rights under these Terms. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) must be disclosed pursuant to applicable law or court order, provided the disclosing party is given prompt notice where permitted. This confidentiality obligation survives termination of these Terms for a period of three years.
10. Service Availability and SLA
We aim to provide the Service with a target uptime of 99.9% per calendar month for Business and Enterprise plans, measured at the Privaro API endpoint. Planned maintenance windows will be communicated via status.privaro.ai with at least 48 hours' notice where possible. In the event of unscheduled downtime exceeding the SLA threshold, eligible customers may request a service credit as outlined in their Enterprise agreement or, for Business plans, as posted on our pricing page. We are not responsible for downtime caused by factors outside our reasonable control, including force majeure events, internet disruptions, or third-party service failures. Real-time system status is available at status.privaro.ai.
11. Limitation of Liability
To the maximum extent permitted by applicable law, iCommunity Labs & Tech S.L.'s total cumulative liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim. In no event shall Privaro be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages. These limitations apply regardless of the legal theory on which the claim is based. The foregoing limitations do not apply to the extent prohibited by applicable law or to liability arising from fraud, gross negligence, or willful misconduct.
12. Indemnification
You agree to indemnify, defend, and hold harmless iCommunity Labs & Tech S.L., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; (c) your use of the Service in a manner not authorized by these Terms; (d) your data or the data of your end users processed through the Service; or (e) any claim by a third party arising from your use of the Service. We reserve the right to assume exclusive control of any matter subject to indemnification, at your expense, and you agree to cooperate with our defense of any such claim.
13. Modifications to the Service and Terms
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. For material changes to these Terms, we will provide at least 30 days' written notice via email or dashboard notification before the changes take effect. Your continued use of the Service after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you may terminate your subscription before the effective date of the changes and receive a pro-rata refund of any prepaid fees for the unused portion of your subscription period.
14. Term and Termination
These Terms commence on the date you first access the Service and continue until terminated. Either party may terminate the subscription at any time with 30 days' written notice. We may terminate your access immediately if you materially breach these Terms, become insolvent, or cease business operations. Upon termination: (a) your right to access the Service will cease immediately; (b) you may request export of your data within 30 days of termination; (c) after 30 days we may delete your data in accordance with our data retention policy. Sections that by their nature should survive termination will do so, including Sections 7, 9, 11, 12, 15, and 16.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. The parties agree to first attempt to resolve any dispute informally by contacting contact@privaro.ai. If the dispute is not resolved within 30 days, it shall be subject to the exclusive jurisdiction of the Courts of Madrid, Spain, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. For consumers residing in the European Union, mandatory consumer protection provisions of your country of residence may apply. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.
16. Compliance with Laws
You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to GDPR, the EU AI Act, national data protection laws, sector-specific regulations (such as HIPAA, PCI-DSS, or DORA), and export control laws. Privaro does not guarantee that the Service will make your organization compliant with any specific regulation. You should obtain independent legal advice regarding your compliance obligations. We will cooperate with competent authorities as required by applicable law.
17. Electronic Communications and Notices
By using the Service, you consent to receive electronic communications from us. We may communicate with you by email, through dashboard notifications, or by posting notices on the Privaro website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. Notices to us must be sent to contact@privaro.ai or by post to iCommunity Labs & Tech S.L., C/ Colmenares 3, Bajo-D, 28004 Madrid, Spain.
18. General Provisions
These Terms, together with the Privacy Policy and any applicable Order Form or DPA, constitute the entire agreement between you and Privaro regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Contact: contact@privaro.ai | contact@privaro.ai | iCommunity Labs & Tech S.L., C/ Colmenares 3, Bajo-D, 28004 Madrid, Spain.